PEAK Training and Development

PEAK Training & Development was developed, in partnership by the Retail Council of Canada and WCG Services in response to feedback directly from entrepreneurs about real-world skills gaps of their staff. WCG delivers PEAK to participants of workforce development and skills development programs.


WCG offers two PEAK Training Programs: Service & Sales Training and Supervisory Leadership Training. Each module within these programs was developed from feedback directly from entrepreneurs about real-world skill gaps of their staff.


Employers report that PEAK graduates have a greater understanding of how to boost sales, deliver service that exceeds customer needs and effectively deal with objections. PEAK workshops include group work, self-reflection, role-plays and demonstrations.

PEAK: Services & Sales Training

Help your clients become sales and service-ready candidates employers want to hire. PEAK Service & Sales training is a three-day program, designed to give clients the skills necessary to succeed in the retail and service sectors.


This three-day program is comprised of six modules (three hours each):


PEAK: Supervisory Leadership Training

Help your clients gain the skills needed to be hired as supervisors and managers in the retail and service sectors.


PEAK Supervisory Leadership training is a one and a half-day program designed to give clients leadership, coaching, supervisory, communication and team building skills.


This one day program is comprised of two modules (three hours each):



WCG works with all kinds of learners. Our teaching methods include lecture, group and one-on-one coaching and role-plays. PEAK training is fun and interactive and allows learners to practice what they have learned.


Download PEAK Overview


Talk to us about PEAK Training & Development!